Infracom is always there for you!

Our customers find us friendly, reliable and helpful

“An image must fit a company, that is the basis we need to be able to build our brand”

Our core values

We employees make the difference, we see ourselves as specialists and “Simple”, “Personal & Open”, “Unburdening” and “Connecting” are our core values. 

How do customers see Infracom?

Do our customers think the same way? How do they see Infracom? What image do they have of our organization? We conducted an image study among our existing customers (anonymous survey) to get an idea of how customers see us, our vision, services, and communication.

With the results of the study, we can sharpen our message and better align communication efforts with the expectations of our target group and strengthen our relationship with our customers.

We would like to share some of the answers with you:
 

What is the first thing that comes to mind when you think of Infracom?

Multiple answers were possible.

• 45.2 % answered: “ICT”
• 38.1% answered: “Friendly”
• 33.3% answered: “Are there for you”
• 66.2% see us as “Excellent service/provision”
   

How do you see Infracom as an organization?

The majority of customers see us as: friendly, reliable, helpful, solution-oriented, skilled, solid and professional, correct and thinking along.

How satisfied are you with the service and can you give us a grade?

On average we received an 8 and we are very happy with that.

Some suggestions from our customers:

• Keep it up!
• Showcase business "successes" more. And give examples of large companies or government agencies that are very satisfied with Infracom.
• That is staying focused. Not wanting everything, but continuing to focus on what Infracom is good at.
• Have a cup of coffee every now and then.
• It would be nice if the handling of changes, complaints, and malfunctions could be monitored via a kind of personal account
   

Finally

We want to thank our customers for filling out the survey and are very happy with all the answers we received. The negative feedback was just as valuable to us as the positive feedback, because it allows us to improve even more. We are looking forward to working with the suggestions and points for improvement!