System management

A well-designed IT environment is the foundation, but that foundation needs maintenance. That's where Infracom's system management comes in. No matter how well your systems are set up, without proper management, small problems can quickly become big ones.

Technology is constantly changing, and your organization is growing along with it. We make sure your systems do too.

System administrators for every working environment

Our system administrators are familiar with all ICT environments. Whether you work with Microsoft, Linux, or Apple, at server level or on the work floor, we ensure that everything keeps running smoothly.

We can solve many issues remotely, but sometimes it's nice to have someone come by. That's why we also offer structural on-site support: daily, weekly, or just when you need it.

 

Practical system management, remotely and locally

Good system management means flexibility. We take care of what we can do remotely quickly and efficiently. However, it may sometimes be necessary to visit you in person. For example, for structural support or if you prefer to discuss certain issues face to face. Our specialists work from Zwolle, Amsterdam, and Emmen, which means we can always respond quickly to urgent malfunctions or important matters such as information security.

During our visits, we not only look at the technology, but also at your team and how processes can run more smoothly. In this way, we build a partnership that goes beyond ICT alone.

 

Outsourcing for new or existing IT environments

Are you switching to a new IT environment, or do you want to set up your current infrastructure more intelligently? We think along with you. Together, we will look at what suits you best: a cloud solution or an on-premises solution.

If you opt for a local solution, we will help you set up a new environment or improve what you already have in place.

Prefer not to make large investments? Thanks to our partnership with Grenke Finance N.V., we offer flexible leasing solutions for hardware. This means you always have access to modern systems without incurring high one-off costs.

 

SLAs tailored to your needs

With an SLA (Service Level Agreement), you determine which service level suits your organization. Do you prefer a quick response or do you always want direct contact? At Infracom, you can choose from three options:

  • SLA B - Best Effort
  • SLA N - Next Business Day
  • SLA A  - Always (24/7 availability)

Depending on your choice, you will have access to a special emergency number, so you can always reach us when it matters most to you.

We proactively keep you informed of developments in your IT environment. This includes notifications when hardware is at risk of failure or advice on necessary updates. 

Customer
experiences

Infracom does what it says

Although we like to surprise our visitors in Zwolle, what I like about Infracom is that there are no surprises. I have known Infracom for a long time and they have a strong ‘do what we say’ mentality and quality of service.

Collaboration with Infracom

Working with Infracom is a pleasant and professional experience. They think proactively and are often one step ahead, which inspires confidence and makes working with them a pleasure!