Which hobby makes you lose track of time?

"I can’t name a specific hobby, but spending time with my family makes me a happy person. My friends are also very dear to me, and now and then I enjoy turning on the XBOX or PlayStation."

How long have you worked at Infracom and what are your responsibilities?

"I’ve been working at Infracom for almost 11 years. I started as an IT Specialist and after 3.5 years I joined the Sales team as Account Manager for Cloud, Internet, Telephony, and System Management. My technical background is a great asset in my current role."

What does a typical workday look like?

"First, I grab a coffee, find my colleague (bestie) Bram for a daily chat, and check what new tasks have come in. Throughout the day I answer emails and calls from clients and colleagues, do a lot of research to find the right solutions which I translate into quotes. I really enjoy getting to know the client and their organization and staying informed. When I know what’s going on, I can anticipate future ICT challenges and help them innovate to stay ahead."

"On Fridays, we always discuss our weekly highs and lows with the sales team. It’s great to hear what everyone is working on, help each other, and learn from one another."

How do new clients find you?

"I meet new clients at networking events or they come to us via existing clients or contacts. We’re actively working on increasing Infracom’s brand awareness. This pays off, as new companies regularly reach out after hearing about us or visiting our website. The website is basically a fellow account manager (working 24/7!)."

What questions should clients specifically ask you and not a colleague?

"My expertise is mainly in Internet (connectivity) and Telephony (VoIP and Mobile), but I’m also your go-to for Wi-Fi and Apple solutions."

What kind of client questions do you get?

• What do you offer in terms of data security?
• Can I buy hardware from you or do you only handle ICT management?
• Can I make calls via Teams and can you set that up?
• Can I use my mobile to call with a landline number?
• How can I collaborate on files simultaneously within my organization?

What makes Infracom Infracom and why is it a good fit for you?

"At Infracom, I have a lot of freedom to organize my workdays. You’re also encouraged to suggest new solutions for clients or internal improvements. Of course, management has a big say, but it’s not always top-down. If we think something can be done differently or better, there’s room for input. We learn from each other. Everyone has their own expertise and interests, but by sharing knowledge—also with our clients—we grow together and become smarter together."

What’s the best compliment you’ve received from a client?

"I’ve received quite a few. Many clients appreciate that I follow up when I say I will. They also find my advice clear and easy to understand, which builds trust and helps them choose the best solution."

And a personal question—what word best describes you and why?

"I’d say: helpful! I’m always there for my friends and family, whether it’s to help or just listen. I try to apply that same attitude in my role at Infracom—for both clients and colleagues."

Any tips for readers who want to know more about you or Infracom?

"Absolutely! I’d love to schedule a meeting to get acquainted."