Division of ICT activities
Be amazed in Zwolle! Zwolse Theaters is the umbrella organization for the two largest theaters in Zwolle, Theater de Spiegel and Schouwburg Odeon.
They usually handle programming for both theaters, but sometimes they also work with their own productions. This involves a lot of coordination, and ICT plays an important role in the process.
Assisting in Setting Up the Juniper Network
For quite some time, there has been a close collaboration between Zwolse Theaters and our team. Whenever Remy, the on-site manager, needed assistance or specific expertise, he knew exactly where to find us. Remy and our colleague René have a history together and still maintain frequent contact. A significant part of the Juniper network at both theater locations was established with active involvement from Infracom.
ICT Management Growing
Initially, Remy handled much of the ICT management himself, which generally went well. Occasionally, he consulted our ICT specialists, mostly for project-based support. However, at a certain point, he realized that the increasing number of tasks prevented him from continuing to manage everything alone. Besides ICT, Remy is also responsible for lighting and sound technology, which he perhaps enjoys even more than ICT. The ambition to manage everything perfectly at once proved unfeasible, and therefore Zwolse Theaters decided to outsource part of the ICT management to Infracom on a structured basis.
Division of the ICT Environment
In collaboration with Remy, we carefully structured the organization’s ICT environment. Since Remy recently welcomed a new colleague, it is no longer necessary to outsource all ICT management. The network at Zwolse Theaters is too complex, and the world of ICT is too engaging to manage entirely externally. There are numerous integrations with internal displays, cash registers, and the unique lighting and sound systems, which differ significantly from standard office equipment. For this reason, we made a distinction between the network environment and the office environment. We manage servers and local equipment, such as computers, displays, laptops, printers, and scanners.
Zwolse Theaters employees can contact us for helpdesk support.
The management of the ICT network, with all its complex aspects, is handled by Remy and his colleague, with certain tasks delegated to us as needed.
Relieving ICT Management
We significantly contribute to relieving both Remy and his colleague, while simultaneously professionalizing several processes. We take responsibility for tasks in which we excel, allowing Remy to continue managing ICT while also having the capacity to focus on the more ‘complex’ theater-specific aspects. In this way, not only are burdens lifted from their shoulders, but the effectiveness of certain processes is also greatly enhanced.
We Value Our Clients and Show It
We are very satisfied with our clients and actively show our appreciation. We cherish our client relationships and occasionally go the extra mile for both Zwolse Theaters and our other clients, even if it technically falls outside contractual obligations. These are small gestures, but we do them with pleasure, and they also contribute to enhancing the overall client experience.
