Could a chat feature be an option to continue communicating with our clients?

Chatting is certainly an option. There are various chat providers available on the internet, but most chat providers are not based in the Netherlands. This means you cannot be completely sure what happens with the data and where it is stored. In addition, different rules regarding data security apply abroad than in the Netherlands. Furthermore, American chat providers often have complex legal terms that are difficult to fully review.

Full control over your chat data

Every company runs the risk of a cyberattack. Sensitive company and personal data can be "leaked" in such cases. In the Netherlands, we are obliged to handle data safely and confidentially. This also applies to Maatschappelijk Welzijn Coevorden, which consciously wants to have full control over chat data, for example, regarding the automatic deletion of chat logs.

Chat feature and chat data remain in the Netherlands

Infracom has provided an excellent solution: a chat feature on a dedicated server in their own data center in Amsterdam. Infracom places great value on its customers’ data and has been ISO 27001 certified since 2018.

This means that Infracom has documented processes describing how they handle information. “We chose to do this based on the international standard for information security ISO 27001. This standard describes how Infracom manages data and ICT infrastructure to ensure it is secure and stable & remains so.

How does a chat feature work?

There is a convenient dashboard where you can view statistics such as the number of chats over a certain period, the times they occurred, and their duration. Multiple users can be added so that several colleagues with different roles can communicate with clients.

Some features of the chat function:

• Flexible, adjustable to the customer’s needs
• In your own branding
• Widget on the website or on a separate page
• Share files with the person you are chatting with
• The chat can easily be transferred to colleagues
• Chat logs are automatically deleted
• Chat data is hosted in the Netherlands
• Low costs!
• Can be implemented within 2 days