Infracom has been our ICT provider for Internet, telephony, and website services for four years.

We previously had VoIP with another provider, but it didn’t run smoothly. There were several reasons why we were not satisfied with our previous telephony partner, such as invoices we couldn’t process, high bills, frequent outages, and slow response times from the support team. Our system administrator recommended that we contact Infracom ICT.

Telephony in a 1702 building

Infracom visited us to assess how many phones we use and what our telephony needs were.
Our restaurant is located in a canal house on the Amstel in Amsterdam, dating back to 1885, which was even before Alexander Graham Bell applied for the first telephone patent in 1876.

Phone with menu options
For example, we wanted a menu system to help our customers reach the right person more quickly. By letting the caller choose, for example, “reservation” or “restaurant,” they are directed to the correct employee at De Ysbreeker and are assisted faster.

From ISDN to VoIP

The telephony system is so well organized that we decided to have Infracom also manage the telephony for our second business, Café De Hesp. There we still had a traditional ISDN system. Infracom removed it, we received new phones, and we can now call each other for free.

More certainty thanks to Infracom

Infracom has provided more certainty, both regarding fixed costs and reliable support for resolving any issues. When you contact the support team, you can be sure you will be assisted politely and efficiently.

Fallback internet connection

Telephony also requires an internet connection, which was provided by Infracom. 
They also set up a fallback system. This means that if one internet connection fails, another takes over. As a result, De Ysbreeker is always reachable for our customers.

Website development for Café de Hesp

Because we are very satisfied with their services, we chose to have Infracom create the new website for Café de Hesp. Thanks to the user-friendly management system, we can now easily keep our website up-to-date.

We have a single point of contact for the website, telephony, and internet connection. This gives us great convenience and eliminates any hassles with our telephony.